We diagnose exactly why your customers aren't coming back.
We build the retention system that fixes it. And we stay accountable
to your LTV and repeat purchase rate — not your open rates.
Most brands see first results within 21 days.
The problem isn't your campaigns. It's that no system exists to bring customers back after they buy. So 70% of your paid acquisition spend captures one purchase — and disappears.
No abandoned cart, no post-purchase trigger, no win-back system. Every day without retention infrastructure is a day your acquisition spend is partially wasted. The customers are there. The system to keep them isn't.
Sending the same email to your highest-LTV VIP customer and someone who bought once six months ago guarantees you'll serve neither well. Segmentation isn't personalisation — it's the architecture that makes every email worth sending.
You paid $40–$120 to acquire them. They bought once. Then silence. Without a retention system pulling them back, 60–80% of every customer's lifetime value never materialises. The second purchase is the loyalty threshold — and most brands never cross it.
Most brands don't know their churn rate. They track revenue — not whether the people generating it are coming back. Without measuring repeat purchase rate, LTV, and churn, you're optimising acquisition while your customer base quietly deteriorates.
We don't manage social media. We don't run paid ads. We don't take on brands who want cheap email blasts sent to everyone on their list.
We work exclusively with DTC founders who believe their customers deserve more than a discount code — founders who want a retention partner, not another vendor on their contractor list.
For the right brands, RetentionOps becomes more than an agency. We become the retention function their business was missing.
If that's you — let's talk.
We audit your entire customer retention system — LTV, churn rate, repeat purchase rate, post-purchase experience, email infrastructure. Every gap quantified in dollars.
We design your 90-day retention roadmap. What to build first. What to fix. What's costing you the most. In that order. Strategy before execution, always.
We install your retention infrastructure — lifecycle flows, RFM segmentation, deliverability, and the systems that compound. First results within 21 days.
Monthly reporting against your LTV and repeat purchase rate. A/B testing. Continuous refinement. We own the number — not just the deliverables.
Every month, you receive a Retention Report — not an email metrics dashboard. The numbers in it are the numbers that actually determine whether your business is healthy.
You always know what you're getting, why it matters, and what we're optimising next. No vanity metrics. No inflated attribution. Just the truth about your customer relationships — and what we're doing to improve them.
Full 47-point audit of your customer retention system. LTV analysis. Churn diagnosis. Flow infrastructure review. Deliverable: Revenue Opportunity Report with every gap quantified in dollars.
Full retention system build — 7 core flows, RFM segmentation, deliverability, campaign calendar — plus monthly management, A/B testing, and Retention Report. We own your repeat purchase rate.
Everything in Retention Partner plus loyalty programme strategy, SMS integration (Attentive/Postscript), post-purchase experience consulting, and quarterly business reviews. For brands ready to make retention their competitive moat.
The welcome series we build in Month 1 will generate revenue for your brand every day for the next 5 years — whether you work with us or not.
The segmentation architecture we install becomes the foundation every future marketing decision is built on. The retention system we build together is a permanent business asset — not a service that stops when the contract does.
That's what we mean when we say we're a retention partner. We're building something that lasts.
I kept seeing the same problem: DTC brands spending $30,000–$100,000 a month acquiring customers — and then doing almost nothing to keep them.
No retention system. No LTV strategy. Just the same email blast to everyone, once a week, and a hope that customers came back. They don't. Not without a system.
The brands that win in DTC aren't the ones with the highest ad budgets. They're the ones who understand that every customer they acquire is worth dramatically more than one purchase — if the right infrastructure exists to capture that value.
RetentionOps exists to build that infrastructure. And to become the retention partner your business cannot afford to operate without.
We'll diagnose exactly why your customers aren't coming back and show you the specific systems that change that. No pitch. No fluff. Just a focused conversation about your LTV — and what it would take to keep significantly more of your customers.
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